Privacy Policy of SandVortex Games

At SandVortex Games, we develop and offer free mobile casual games inspired by desert themes, focusing on engaging gameplay and vibrant visuals to provide entertainment and relaxation. Your privacy is paramount to us, and we are committed to protecting it while you enjoy our services. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile applications and related services.

Information We Collect

Because our games are free-to-play mobile casual games, we primarily collect non-personally identifiable information and limited personal data necessary for the proper functioning and improvement of our services.

• Device Information: We may collect information about the device you use to access our games, including the device model, operating system, unique device identifiers (such as IDFA for iOS or Android Advertising ID for Android), and mobile network information. This helps us ensure compatibility and optimize game performance.
• Usage Data: We collect data related to how you interact with our games. This includes gameplay statistics (e.g., levels completed, scores, in-game achievements), features accessed, time spent in the game, and crash reports. This data helps us understand player behavior, improve game design, and fix bugs.
• Advertising Identifiers: To serve in-game advertisements and measure their effectiveness, we collect advertising identifiers provided by your device's operating system (e.g., Google Ad ID or Apple IDFA). These identifiers can be reset through your device settings.
• Optional Personal Information: If you choose to contact us directly for support or feedback, you might provide us with personal information such as your email address. We will only use this information to respond to your inquiry.

How We Use Your Information

The information we collect is used to provide, maintain, and improve our services, as well as to develop new games and features.

• To Operate and Improve Our Games: We use device and usage data to ensure our games function correctly, optimize performance, introduce new features, and enhance your gaming experience.
• To Provide Customer Support: If you contact us for assistance, we use the information you provide (e.g., email address) to address your inquiries and resolve any issues.
• For Analytics and Research: We analyze anonymized and aggregated usage data to understand trends, game performance, and player behavior. This helps us make informed decisions about game development and marketing.
• For Advertising: We use advertising identifiers to deliver relevant in-game advertisements from third-party ad networks. This revenue supports the development of our free games. We do not use personally identifiable information for targeted advertising without your explicit consent.
• To Prevent Fraud and Enhance Security: We may use collected information to prevent fraudulent activities and ensure the security of our services.

Information Sharing and Disclosure

We do not sell your personal data. We may share certain information with third parties under limited circumstances:

• Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., hosting, analytics, customer support, advertising networks). These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will ensure the continued confidentiality of your personal data and provide notice before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Security of Your Information

The security of your information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. We implement appropriate technical and organizational measures designed to protect the information we collect and store.

International Data Transfers

As a South Africa-based company, your information might be stored and processed in South Africa or other countries where our service providers maintain facilities. By using our services, you understand that your information may be transferred to and stored in countries outside your country of residence, which may have different data protection laws than your own. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your Data Protection Rights (GDPR)

Depending on your location, particularly for users in the European Economic Area (EEA), you have certain data protection rights. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the details provided below.

Children's Privacy

Our mobile casual games are generally not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

Third-Party Links and Services

Our games may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page within our applications or website (if applicable). You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

• SandVortex Games
• Senqu Ward 15
• Senqu Local Municipality
• South Africa, 9701, South Africa